How will I be billed by uAfrica?

uAfrica offers a thirty day free trial, after which the platform will prompt you to choose a plan if you would like to continue using uAfrica. During the trial, you will have access to all the Gold plan benefits and will automatically receive a R100.00 shipping limit (this can be increased on request – subject to approval). When your free trial is over, you need to choose from one of four plans – Blue, Bronze, Silver or Gold. Once you have picked a plan, you will be charged a pro-rata subscription fee based on the plan you have picked and the number of days left in that month.

Each account on uAfrica will have a shipping limit, which is a rand value up to which you can ship. Every time you accept a quote and fulfill a shipment an Estimate Charge is generated and that amount goes towards your running balance and your shipping limit utilization. The more shipments you do, the higher your shipping balance will be and the quicker you will reach your shipping limit. When you reach 80% of your limit, you will have to settle your account before the system will allow you to do any further fulfilment. If you add your credit card details, the system will automatically charge your card with the relevant amount.

Once we receive the Final Charge for a shipment from the courier companies, the Estimate Charge (generated upon fulfillment) is reversed and you will billed for the Final Charge received. This will affect your shipping balance, as the difference between the estimate and final charge can be more or less than the Estimate and thus increase or decrease your shipping balance. Remember that your shipping charges are exclusive of VAT and so are your running balance and shipping limit.

On the first working day of each month, you will be billed for that month’s subscription fee plus any outstanding shipping charges you might have at that time, irrespective of whether you have reached your shipping limit or not. Merchants are charged for their subscription to uAfrica on a monthly basis.

The invoice from uAfrica can be found under your Billing History and will include VAT (see below an example of such an order). The merchant, as per the screenshot below, is on the Bronze plan to the value of R299.00 per month, with shipping charges of R186.58, excluding VAT. In order to see what shipping transactions (waybills) make up the R186.58 shipping charge, you can click on “View transactions”. We will then show you a list of all the estimate rates, estimates reversals and final charges that make up the R186.58 value. You, as the merchant, then need to analyse each waybill, by comparing the estimate reversal and final charge, if you deem it necessary.