Getting Started

• What is the 30-day free trial?
• What uAfrica plan should I pick?
• Getting started on uAfrica
• How to create or edit sender addresses
• How to use the “Tracking Only” feature on uAfrica
• How to order stationery from our Courier Partners
• Setting up and Editing Notification Templates

Shipping in Action

• How to cancel a fulfilment on uAfrica
• Processing a return in uAfrica
• How to opt for insurance on uAfrica
• Surcharges and how to add them on uAfrica
• How to download a Proof of Delivery (POD)
• How to refresh the tracking status on uAfrica
• Service Level Codes and Delivery Times
• How to geocode and verify an Address on uAfrica

Shipping Quotes

• Rates for uAfrica Shipping
• How to get a Shipping Quote on uAfrica
• How does payment work?

Shipping Rates

• Shipping Rates – an overview
• Real-Time Rates
• Fixed Rates

Order Creation & Fulfillment

• Creating a manual order on uAfrica
• How to import orders via CSV on uAfrica
• How to fulfill an order on uAfrica
• How to partially fulfil an order on uAfrica
• How to bulk fulfill orders on uAfrica
• Adding Parcels to an Order
• Creating a Manifest on uAfrica

Types of Products

• Shipping Glass Products
• Shipping Large Products
• Shipping Perishable Products
• Packaging Guidelines

The Sticker Shipping Label System

• The Sticker Shipping Label System