Setting Up

When you log into your newly created uAfrica account for the first time, the system will prompt you to set up a sender address. (Please note: this prompt is only generated for your first log-in. For all subsequent log-ins, you will be greeted by your uAfrica dashboard.)

Set up your sender address

As you can see from the above image, the system prompts you to create a sender address. This is the address from which the parcel will be sent from. Here you should complete every field, including an address name, like “Home” or “Office or anything else you will recognise later. It is important to make sure that you include your Street Address and to make sure that all of the information is as accurate as possible.

Your sender address can be edited at a later stage. This is found on the Settings page and instructions on how to do this can be found in Shipping settings below.

Create and fulfil your first order

After setting up your sender address, the system informs you that you do not have any orders yet. From here you can either create a manual order or you can import your orders by installing a sales channel or importing them via a CSV file.

Configure your Shipping Settings

One of uAfrica’s best features is its customisation. Before you start shipping parcels, it is important to check your settings and make sure that everything is set up to your preferences. To access your settings, click on the arrow next to your company name. From the dropdown menu select “Settings”. You can manage all of your uAfrica settings from this page.

Managing your Multichannel

Multichannel is another one of uAfrica’s features. It offers you the opportunity to sell your products on multiple websites, while syncing your orders to one central dashboard on uAfrica. Multichannel removes the hassle of having to update inventory on each individual channel. When an order is placed on a sales channel, the inventory is adjusted across all other channels, ensuring that you never sell anything you do not have in stock.

Installing a Sales Channel

  1. Log in to your uAfrica.com account and click on the “Sales Channel” tab.
  2. Click on the specific sales channel you would like to add and follow the prompts. For more details on setting up each sales channel, head over to our Multichannel help page.
  3. Once the link is authorised, your products and existing orders from the last seven days will be automatically imported into uAfrica.
  4. If you are adding multiple channels to sync between, you need to set up rules to ensure that the syncing happens correctly.

Rules in Channel

You can set up rules to make sure that the correct products appear on your bidorbuy or PriceCheck Sales Channels in the correct format, provided that you have a Primary Channel linked to uAfrica. Setting up rules means that you can choose which products you’d like to sell on which platform and what information you’d like to communicate with each product. For more information on how to set up rules, go to our “Rules in Multichannel” help page.

Multichannel Settings

For the settings that relate to each specific Sales Channel, go to the “Sales Channel” tab and find the settings wheel in the corner of each Sales Channel block. Here you can test the communication between uAfrica and the channel, reauthorize the channel, synchronise products or change the channel settings.

Let's start Shipping!

Now that your uAfrica system has been set up and is ready to go, it’s time to start shipping. To do this, you can either create an order manually or you can link your sales channels to uAfrica so that the orders placed on your sales channels sync to uAfrica automatically.

Create a Manual Order

  1. Once logged into uAfrica, click on the “Orders” tab at the top of the page and click on the “Create Order” button.
  2. On the order creation page, click on the drop-down menu to choose the financial status of the order (Unpaid, Paid or Partially Paid). You can include an order reference, but it is not necessary.
  3. Add the item name, the cost per unit and weight of each unit. Click the plus icon to add more items. You will need to be as accurate as possible because the quotes you will receive are based on the parcel’s dimensions and weight that you input. If these are not correct, the estimate you receive will not be reflective of the final charge you will receive from the courier.
  4. Include the cost of shipping that you will be charging your customer.
  5. In the column on the right, add your customer’s name, email, phone number and shipping address if it is a new customer. Alternatively, use the search bar to look for existing customers.
  6. Remember to add the billing address.
  7. Once you have recorded all the details and you are certain that the shipping address is accurate, click “Save Order”.
  8. On the next page, you will see the order details. Confirm that all of the information is correct and click on the “Fulfill” button.
  9. On the fulfilment page, confirm which address you are shipping from and what the parcel dimensions are. Refresh the quotes if necessary and choose a courier option. You can add collection or delivery instructions, insurance and apply surcharges on this page as well.
  10. Once you are satisfied, click on “Fulfill and Ship”.

Fulfill your Order

  1. Once logged into uAfrica, click on the “Orders” tab at the top of the page and then select the order number of the order you would like to fulfill.
  2. This will open the order details page, which shows more information about the order that was placed. Here you can also edit the customer’s address.
  3. If you are satisfied, click on the “Fulfill” button at the top of the age.
  4. On the quotation page, you will have to specify from which location you are shipping from if you are on the Gold plan. Otherwise, your sender address is already set.
  5. Next, you need to specify your parcel dimensions. Here it is important to be as accurate as possible, as the courier quote is dependent on the dimensions of the parcel. Also, the more accurate you are with your dimensions, the less of a difference there will be between the estimate quote and the final charge.
  6. Now it is time to refresh your courier quotes and select the one that works best for you. You can filter the quotes by the cheapest, the fastest or all options.
  7. Finally, you need to specify any additional options. Here you can insure your parcel, decide on the shipping label size or add collection and delivery notes for the courier company. If you know that the address to which you are sending the parcel is in a possibly surcharged area, you should specify this as well to get a more accurate quote from the courier.
  8. Once you are happy with the quote, click on the “Fulfill and Ship” button.
  9. A short summary of the shipment will appear, which you should then double-check and then approve if you are satisfied.
  10. Once you have fulfilled the order, an automated shipping label of the order will automatically download or be available for download, depending on your browser settings. This shipping label must printed in order for you to have four copies of it.
  11. At this point, an email with tracking details will be sent to your customer to inform them that their order has been fulfilled.
  12. The courier company has also been notified of the parcel that is ready for collection. You can check to see if this collection request has been sent by going to the “Shipping” tab and clicking on “Collection Requests” in the secondary tab.

 

This video tutorial shows you, step by step, how to fulfill orders on uAfrica.

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