How to cancel a shipment on uAfrica

How to cancel a shipment on uAfrica

To cancel a shipment, navigate to Shipment in the left navigation panel and open the shipment that you would like to cancel. Click on the Settings icon in the top right corner of the modal and select “Cancel shipping label”. This will cancel the fulfillment by cancelling the shipping label.

The system then sends the courier an automatic email to request that the collection reference be cancelled. However, we recommend that you doublecheck that the collection request has been cancelled by calling/emailing the courier company that you used to fulfill the order, as the couriers sometimes miss these emails. Be sure to provide them with the courier collection request reference number