Setting up Shipping Zones in uAfrica

The Shipping Zones feature allows you to offer your customers shipping rates based on their South African postal code. This feature can be used on bidorbuy, Shopify or both. The below tutorial details how to set up the feature on both platforms:

When you log into uAfrica, click on the “Shipping Zones” tab at the top of the screen. It is VERY IMPORTANT to note that the rates given on this page are sample rates, are not real and need to be customised according to own shipping rates.

The first step is to create Service Levels; you will find this in the secondary tab. Service Levels give your customers an indication of how long the goods will take to get to them (for example; economy, overnight or same day delivery).  On the “Service Level” page, you can create, edit and delete the service levels you would like to offer your customers. Once these are set up, you can customise the rates for each service level you offer.

Next, you need to edit the Rates. To edit the rates, click on the blue link on the left of the screen, then edit the rate on the right of the screen.  You can edit the minimum and maximum weight, the minimum and maximum order price and the shipping rate price. You can also assign the rate to a specific Service Level and Zone.



In the backend of the uAfrica platform, there is a postal code CSV file that links your rates to a Zone.  Make sure that you are using the correct zone file based on where you are in South Africa – we have files for most main cities around the country. To locate these files, click on the “Shipping Zones” tab and then on “Zones” in the secondary tab.


Enabling Shipping Zones on Shopify:

If you would like to use Shipping Zones on Shopify, you will need to have the “Real-Time Carrier Rates” functionality activated on your Shopify plan.  

This functionality is available to the “Advanced Shopify” plan holders by default. However, you can add this functionality to your plan in one of two ways: (1) You can pay an additional $20 per month for the functionality or (2) You can lock into an annual Shopify subscription, where they will give you a 10% discount on the subscription and add the carrier rates functionality for free. In order to activate the functionality, you need to speak to the team at Shopify.  They can be reached on (012) 940-1069 or by going to their support page and doing a web chat.

Once you have the “Real-Time Carrier Rates” activated on your Shopify store, log into uAfrica and click on the “Shipping Zones” tab. In the secondary tab, select “Settings” and make sure your Shopify channel is Enabled.

Enabling Shipping Zones on bidorbuy:

To enable Shipping Zones on bidorbuy, you’ll need to first install the bidorbuy channel.  

Then click on the “Shipping Zones” tab and select “Settings”. You need to ensure that your bidorbuy channel is Enabled.  This will push your customised rates to bidorbuy in the “Payments and Shipping” tab, underneath your product image and price information on bidorbuy.


When customers view your products on bidorbuy, they can add their suburb and postal code to find out the shipping rate you will charge to their area.  When they checkout, this rate will appear again, once they have added their shipping address.

This video tutorial will show you how to set up your Shipping Zones in uAfrica.