If you need to ship any large parcels, you can do so via Bob Go. Large products are considered to be any parcel exceeding 1m³ in size or with a volumetric or actual weight of 20kg.

However, it is important to note that our courier partners will not take any liability for large products. This means that if your products are damaged, broken or stolen during transit, the courier will not take any liability or refund you for the shipping. In some instances, the merchant may be asked to sign an indemnity form.

To curb the collection delays for large products, ensure that the courier and Bob Go are pre-alerted so that the correct type of vehicle is dispatched for collection. This must be done by contacting our support team and indicating as such in the collection instruction field on the fulfilment page.